At Financial Courses Hub, we are committed to providing high-quality financial education and ensuring your satisfaction with our courses. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy outlines our guidelines for refunds and cancellations.
We offer a 14-day satisfaction guarantee for all individual course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of the purchase date, provided you meet the following conditions:
To be eligible for a refund, you must submit your refund request within 14 days of purchase by contacting our support team at support@financialcourseshub.com or through the "Request Refund" button in your account dashboard.
Please include the following information in your refund request:
Once we receive your refund request, our team will review it within 3-5 business days. If your request meets our refund criteria, we will process the refund to the original payment method used for the purchase.
Please note:
For subscription-based memberships (monthly or annual), you may cancel your subscription at any time by logging into your account settings or contacting customer support.
If you signed up for a subscription with a free trial period and cancel before the trial ends, you will not be charged for the subscription. If you cancel after the trial period has ended but within the first 7 days of your paid subscription, you may request a full refund.
For annual subscriptions, if you cancel within the first 14 days of starting your paid subscription, you may request a full refund. After this 14-day period, we may provide a prorated refund for the unused portion of your subscription, less any applicable discounts you received for choosing an annual plan, at our discretion.
For course bundles (multiple courses purchased together at a discounted rate), the standard 14-day refund policy applies to the entire bundle. Partial refunds for individual courses within a bundle are not available.
Courses purchased at a significant discount (50% off or more) or as part of a special promotion may have modified refund terms, which will be clearly communicated at the time of purchase. In some cases, heavily discounted courses may be non-refundable.
For corporate clients and group purchases (5 or more licenses), please refer to the terms outlined in your purchase agreement. Corporate and group purchases typically have custom refund policies based on the specific agreement.
If you have questions about a corporate or group purchase refund, please contact our business support team at business@financialcourseshub.com.
The following situations are generally not eligible for refunds:
We understand that extenuating circumstances may occur. In cases such as medical emergencies, technical issues on our platform that significantly impact your learning experience, or other special circumstances, we may consider refund requests outside of our standard policy on a case-by-case basis.
To request a refund based on extenuating circumstances, please contact our support team with a detailed explanation and any relevant documentation.
If we remove a course from our platform that you have purchased, or if we make significant changes to course content that materially alter the value of the course, you may be eligible for a full or partial refund, regardless of the standard refund period.
| Payment Method | Refund Method | Estimated Processing Time |
|---|---|---|
| Credit/Debit Card | Original payment method | 5-10 business days |
| PayPal | PayPal account | 3-5 business days |
| Bank Transfer | Original bank account | 7-14 business days |
| Account Credit | Account credit | 1-2 business days |
To maintain the integrity of our platform and ensure fair treatment for all customers and instructors, we monitor refund patterns. We reserve the right to refuse refunds, suspend accounts, or take other actions if we detect abuse of our refund policy, including but not limited to:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our platform after any changes to the Refund Policy constitutes your acceptance of such changes.
For purchases made before a policy change, the refund policy in effect at the time of purchase will typically apply.
If you have questions about our Refund Policy or need to request a refund, please contact our customer support team:
Financial Courses Hub Support
Email: support@financialcourseshub.com
Phone: +18385892099
Hours of Operation: Monday-Friday, 9:00 AM - 6:00 PM EST
Our Commitment: We are committed to fair and transparent refund practices. If you're unsatisfied with a course, we encourage you to contact us so we can address your concerns and continuously improve our educational offerings.